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Driven by Innovation

Every company has a personality which makes it stand apart from the crowd. This is reflected by the passion of its team, from top to bottom. For Sevana , its innovation. Yes, everyone at Sevana is driven by the excitement and the adrenalin flow of creating next generation packaging machines with cutting-edge innovations which we can be proud of.

The focus is on providing the best range of vacuum packing solutions with state-of-art, yet practical, innovations to our clients. So, what makes the critical difference? Well, every organization dedicated to innovation as their core brand equity has a strategy to innovate. At Sevana, the drive is to provide ‘total innovation’ for developing truly state-of-art products. This requires excellent understanding of latest technologies and also skill to innovate and integrate them in machines at every level. Like incorporating sensor controlled sealing perfection as a part of digital intelligence and microprocessor based vacuum packing technology.  The focus of innovation was stretched beyond the vacuum chambers to take into account every aspect of packaging. That’s total innovation for us. 

Best Aftersales Support

Complaint rate of our machines is less than 1% or just 0.6% to be precise which is almost nil. However, in case of rare malfunction Sevana, has a service roll-out response of 24 hours in place, the fastest and the best in the industry. This is possible because of a network of 57 service centers across the country manned by experienced, trained service personnel and an excellent spares management system. 

As soon as a customer’s complaint comes in, the service traffic controller alerts the nearest service centre spread across India. The process of zero delay response starts rolling immediately. 

  • For this we have a set of guidelines to be followed by service personnel:
  • Know  and analyze the complaint as thoroughly as you can before you start.
  • Be prepared with the solution before you reach the customer’s premises if possible.

Avoid product and service pairings: Treat each service call as individual because companies with multiple products club service calls according to ease of travel and need of spares etc.

  • If the location is distant or not easily accessible chalk-out a clear travel plan beforehand.
  • Carry the required spares if physically possible or arrange fastest transportation of the same.



Best Business Practices

Sevana follows a policy of complete transparency and ethical business practices for the benefit of all stakeholders. We ensure that our business process achieves its strategic objectives with full transparency and tangible benefits for all. Including our customers, suppliers, employees and shareholders. We foster a culture of innovation and creativity in all we do. Our core brand equity is to provide the best products of excellent quality at cost effective rates which are honest and transparent. We ensure that the consumer knows exactly what he will get from us. There’s no ambiguity about this on any count. Every sale is followed by the best after sales service as a value addition providing an exceptional consumer experience. Our drive to innovate constantly also provides advanced on-job learning which enriches our employees with viable and technologically superior skill sets. Improving employability and work-life balance.

As a corporate citizen Sevana is committed to the cause of environment and ensures that all our products, production facilities, practices and processes follow every norm set for the same and go beyond them.  Sevana also believes in being a responsible social citizen. Undertaking the cost of dialysis of the needy among the people of Kizhakkambalam, Kerala, India where the company is headquartered is an example of our commitment to social responsibility as a corporate citizen. 

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