No.ComplaintReasonsRemedy
1Machine does not work; Phase sequence LED light up1.Absence of one phase. 2.Mains cord failure. 3.MCB failure. 4.Phases are not in sequence. 5.Imbalance between phases.1.Restore AC supply. 2.Replace mains cord. 3.Replace the MCB. 4.Inter change any two phase lines.
2Vacuum pump does not work when lid is closed and vacuum level is always displayed1.Defective contactor (coil open or contact burned out). 2.Defective relay pcb. 3.Defective vacuum pump.1.Replace the contactor. 2.Replace the relay board. 5.Replace or rectify the vacuum pump.
3The lid does not remain closed even after vacuum pump starts1.Lid gasket does not touch the chamber face uniformly.a.Press the lid. b.Check the height of swing arm. If the height is optimum, the gasket will touch the chamber uniformly.
4Insufficient Vacuum Reading1.Low vacuum setting 2.Solenoid valve leaks: atmospheric air enters in to the chamber through the solenoid valve due to, a)Defective solenoid valve. b)Defective relay. 3.Low oil level in the vacuum pump. 4.Moister contaminated oil. 5.Vacuum leaks through lid gasket/bolt holes on the lid/pipe joints/bushes at cable entry. 6.Wear and tear of vanes of vacuum pump. 7.Defective microcontroller Board.1.Increase the vacuum setting. 2. a)Replace the solenoid valve. b)Replace relay board. 3.Keep the required oil qty in the vacuum pump. 4.Drain the oil completely and refill. 5.Identify the location of leakage and replace the defective components or rectify the problem by tightening the joints. 6.Overhaul /replace the pump. 7.Replace the defective.
5Sealing head operate but sealing does not takes place1.Low sealing time setting. 2.heating element failure. 3.Defective sealing transformer.1.Increase sealing time. 2.Replace heating element. 3.Replace defective sealing transformer.
6Machine halts after sealing1.Defective relay used for flushing. 2.Defective air inlet solenoid Valve. 3.Selection of Mode is wrong1.Replace the relay board. 2.Replace solenoid valve. 3.Set correct Mode.
7Pouch expands during vacuum time1.Low gap between sealing head and pad holder assembly. 2.Defective solenoid valve1.Increase the gap by adjusting the pad holder assembly. 2.Replace defective.
8Nonuniform sealing1.High gap between sealing head and pad holder assembly. 2.Sealing head and pad holder not align properly. 3.Burnt Teflon fabric.1.Reduce the gap. 2.Align sealing head and pad holder. 3.Replace the Teflon fabric.
9Machines works fine, but blank/garbage display1.Defective display. 2.FRC cable of display or its connector defective.1. Replace display board. 2.Replace cable and connector.
10Setting is not possible. The Microcontroller does not responding to push button pressing.1.Defective switches. 2.Defective FRC Cable of Display PCB1.Replace display board. 2.Replace cable and connector.
11System hangs during operation1.Temporary bug in program due to noise. 2.Defective micro controller board.1.Switch off and restart the machine. 2.Replace Microcontroller board.
12Overheating of Heating element/Transformer1.Short circuit with body of machine. 2.Defective Relay PCB/Contactor1.Make proper wire connections. 2.Replace the defective.
13Machine trips while pump starts working or abnormal sound of pump.1.Winding short with body. 2.Defective centrifugal switch. 3.Defective love jaw coupling bush.1.Rewind or replace the pump. 2.Replace the switch or pump. 3.Replace the bush or pump.
14Lid doesn’t open after completing the operation.1.Defective relay in the relay board. 2.Solenoid valve coil burned out.1.Replace it. 2.Replace the solenoid valve.
15Display shows fresh air always1.Misalignment of micro switch. 2.Defective micro switch.1.Correct the position. 2.Replace the switch.
1624V Transformer Fuse blown out.1. Solenoid coil burned out.1.Replace it.