Legal & FAQ

Legal & FAQ

Legal & FAQ

FAQ

How do I get in touch with Sevana for more information?

For further information, inquiries, or assistance, you can reach us through the contact details provided on our website, including phone, email, whatsapp and our online contact form.

How often does Sevana update its product offerings?

We continually strive to innovate and improve our product offerings. Keep an eye on our website and subscribe to our newsletter for updates on new products and enhancements to existing machines.

What is Sevana’s approach to data privacy?

At Sevana, we prioritize the privacy and security of customer information. We do not share or sell customer information to third parties. For more details, please refer to our Privacy Policy.

Is training provided for operating Sevana packaging machines?

Yes, we provide comprehensive training for operating and maintaining our packaging machines. Our experts will guide you through the setup, operation, and maintenance processes to ensure optimal performance.

Can I see Sevana packaging machines in action before making a purchase?

Yes, we can arrange a demonstration of our packaging machines either at our factories, offices, distributor network or through video conferencing. Contact our sales team to schedule a demonstration and see our machines in operation.

How can I get technical support for Sevana packaging machines?

Our dedicated customer support team is available to assist you with technical inquiries, troubleshooting, and maintenance. You can reach our support team via phone, email, whatsapp or through the contact form on our website.

Do you provide customization options for your packaging machines?

Yes, we offer customization options to tailor our packaging machines to your specific needs. Our engineering team can work with you to design and manufacture machines that align with your unique packaging requirements.

How can I request a quote for Sevana packaging machines?

You can request a quote by visiting our website and filling out the "Get a Quote" form on the relevant product page. Alternatively, you can contact our sales team directly via phone or email or whatsapp to discuss your requirements and receive a personalized quote.

What types of packaging machines does Sevana offer?

Sevana offers a diverse range of packaging machines, including but not limited to vacuum packaging machines, shrink wrapping systems, filling machines and sealing machines. We cater to different packaging needs.

What does Sevana Electrical Appliances Pvt Ltd do?

Sevana Electrical Appliances Pvt Ltd is a leading manufacturer of packaging machines designed to streamline and enhance packaging processes across various industries. Our advanced machines are designed for efficiency, reliability, and precision.

TERMS OF USE – SEVANA.COM

Last Updated: 22 August 2026

Website Owner and Operator:
Sevana Electrical Appliances Pvt. Ltd.
PB#2, Kizhakkambalam, Kochi, Kerala – 683562, India
CIN: U29305KL1984PTC003984

Welcome to sevana.com (the "Website"), owned and operated by Sevana Electrical Appliances Pvt. Ltd. ("Sevana", "we", "us" or "our").

By accessing, browsing or using the Website, downloading any materials, or submitting an enquiry through the Website, you acknowledge that you have read, understood and agree to be bound by these Terms of Use ("Terms"). If you do not agree with these Terms, please do not use the Website.

These Terms govern your use of the Website only. The purchase, supply, installation, commissioning, warranty, servicing and other contractual matters relating to any Sevana product or service shall be governed by the applicable quotation, purchase order, order confirmation, agreement, warranty terms and other contractual documents issued or accepted by Sevana.

1. ACCEPTANCE AND ELIGIBILITY

By using the Website, you confirm that:

  • you are legally capable of entering into a binding agreement under applicable law; and
  • if you are accessing the Website on behalf of a company, firm or other organisation, you are authorised to do so.

If you use the Website on behalf of an organisation, references to "you" shall include both you and that organisation to the extent applicable.

Sevana reserves the right to restrict, suspend or terminate access to the Website, or any part of it, at its discretion where reasonably necessary, including for security, maintenance, misuse or legal-compliance purposes.

2. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Website and its content, including, without limitation, product descriptions, technical information, drawings, CAD files, photographs, images, videos, graphics, catalogues, brochures, datasheets, manuals, trademarks, logos, text, software, website design and other materials, are owned by Sevana or are used by Sevana under applicable licences or permissions.

Nothing in these Terms transfers or grants to you any ownership or proprietary rights in any intellectual property of Sevana.

Subject to these Terms, Sevana grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Website and to download materials made available for download, solely for legitimate business purposes, including evaluation, procurement, installation, operation, maintenance or servicing of Sevana products.

Unless expressly authorised in writing by Sevana, you shall not:

  • reproduce, republish, distribute, sell, license or commercially exploit Website content;
  • modify or create derivative works from Website content;
  • remove copyright, trademark or other proprietary notices;
  • reproduce or distribute CAD files, engineering drawings or technical documents for use in manufacturing or developing competing products;
  • use Website content to design, manufacture, modify or reverse-engineer competing machinery or equipment;
  • mirror, scrape, frame or systematically copy the Website or its content;
  • use Sevana's trademarks, logos or branding without prior written permission; or
  • use Website content in a manner that may suggest an endorsement, partnership or affiliation with Sevana where none exists.

Any permission granted by Sevana may be withdrawn at any time.

3. CONFIDENTIAL AND PROPRIETARY INFORMATION

Certain technical, commercial or other information made available by Sevana may be proprietary or confidential.

The publication of any information on the Website does not grant any right to use, disclose, reproduce or commercially exploit such information beyond the limited purposes expressly permitted by these Terms.

Where Sevana separately identifies information as confidential or provides information under a confidentiality or non-disclosure agreement, the applicable confidentiality obligations shall prevail.

4. PRODUCT INFORMATION AND TECHNICAL SPECIFICATIONS

The Website is intended to provide general information about Sevana's products, technologies and services.

Product descriptions, photographs, videos, dimensions, capacities, speeds, electrical requirements, vacuum levels, materials, configurations, features, options, performance figures, production rates, utilities requirements, drawings and other technical information displayed on the Website ("Website Information") are provided for general guidance only.

Although Sevana makes reasonable efforts to maintain accurate and current Website Information:

  • Website Information may contain errors, omissions or inaccuracies;
  • specifications and product configurations may change from time to time;
  • photographs and illustrations may differ from actual products;
  • actual performance may depend on product characteristics, packaging materials, operating conditions, environmental conditions, machine configuration and other factors; and
  • availability of particular models, components or options may vary.

Accordingly, Website Information shall not be treated as a definitive engineering specification, warranty, representation, guarantee, offer or commitment by Sevana.

The technical specifications, configuration, price, delivery schedule, performance requirements and other terms applicable to a particular transaction shall be those expressly stated in the applicable written quotation, order confirmation, agreement or other contractual document issued or accepted by Sevana.

In the event of any inconsistency between Website Information and a written contractual document applicable to a transaction, the applicable contractual document shall prevail.

5. PRICES, AVAILABILITY AND DELIVERY

Any prices, estimated prices, discounts, delivery periods, production capacities, lead times or availability information displayed or referred to on the Website are indicative only unless expressly stated otherwise in a written quotation issued by Sevana.

A Website listing, product page, enquiry or request for quotation does not constitute an offer by Sevana to sell any product.

Sevana reserves the right to modify, discontinue, replace or introduce products, components, features and specifications without prior notice.

Actual prices, taxes, duties, freight, installation charges, commissioning charges, delivery schedules and other commercial terms shall be determined in the applicable quotation or contractual documentation.

6. WEBSITE ENQUIRIES AND USER-SUBMITTED INFORMATION

Submitting an enquiry, requesting a quotation, requesting a product demonstration, downloading information, or completing a contact form does not create a sales contract or other binding contractual relationship between you and Sevana.

You are responsible for ensuring that information submitted to Sevana is accurate and complete, including information concerning:

  • product characteristics;
  • package dimensions;
  • packaging materials;
  • film specifications;
  • production requirements;
  • operating conditions;
  • electrical requirements;
  • intended application; and
  • other technical or commercial requirements.

Sevana may rely upon information supplied by you when evaluating an enquiry or preparing a quotation.

You shall not submit information or materials through the Website that:

  • are unlawful, fraudulent or misleading;
  • infringe the intellectual property or other rights of another person;
  • contain malicious code, viruses or harmful software;
  • contain confidential information belonging to a third party without proper authorisation; or
  • are otherwise prohibited by applicable law.

You retain ownership of information you lawfully submit to Sevana. However, you grant Sevana a non-exclusive right to use, reproduce, store and process such information to the extent reasonably necessary to respond to your enquiry, provide products or services, communicate with you, and conduct related business activities, subject to applicable privacy and data-protection laws.

7. WEBSITE AVAILABILITY AND DISCLAIMER OF WARRANTIES

The Website is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.

Sevana does not warrant or guarantee that:

  • the Website will always be available or uninterrupted;
  • the Website will be free from errors or omissions;
  • Website Information will always be complete, accurate or current;
  • the Website will be free from viruses or other harmful components;
  • defects will always be corrected immediately; or
  • the Website will meet every particular user's requirements.

Sevana may modify, suspend, withdraw or discontinue any part of the Website without prior notice.

Nothing in these Terms excludes any warranty, representation, liability or legal right that cannot lawfully be excluded or limited under applicable law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sevana, its directors, officers, employees, representatives, affiliates and agents shall not be liable for any loss or damage arising out of or in connection with:

  • your access to or use of, or inability to use, the Website;
  • reliance on Website Information;
  • errors, omissions or outdated information on the Website;
  • interruption, suspension or unavailability of the Website;
  • viruses, malware or other harmful components;
  • unauthorised access or security incidents;
  • third-party websites or services accessed through links on the Website; or
  • any decision made by you based on information obtained from the Website.

To the maximum extent permitted by applicable law, Sevana shall not be liable for any indirect, incidental, special, exemplary or consequential loss, including loss of profits, revenue, production, business, contracts, anticipated savings, goodwill or data, arising from or relating to your use of the Website.

Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.

9. THIRD-PARTY WEBSITES, SERVICES AND CONTENT

The Website may contain links to websites or services operated by third parties, including social-media platforms, video platforms, dealers, distributors, marketplaces, service providers or other external websites.

Such links are provided for convenience only.

Sevana does not control and does not necessarily endorse any third-party website, service, product or content. Sevana is not responsible for the availability, accuracy, security, privacy practices, terms or content of third-party websites.

Your use of any third-party website or service is subject to that third party's own terms and policies.

10. CYBERSECURITY AND PROHIBITED ACTIVITIES

You shall not use the Website to:

  • gain unauthorised access to the Website or its systems;
  • interfere with the operation or security of the Website;
  • introduce viruses, malware or other harmful code;
  • conduct automated attacks, scraping or excessive automated requests;
  • attempt to circumvent security or access controls;
  • impersonate another person or entity;
  • use the Website for fraudulent or unlawful activities; or
  • otherwise interfere with the Website or its users.

Sevana reserves the right to take appropriate technical, legal or other measures against unauthorised or abusive use of the Website.

11. PRIVACY AND PERSONAL DATA

Sevana may collect and process personal information submitted through the Website, including information provided through enquiry forms, contact forms, quotation requests and other communications.

Such information will be handled in accordance with Sevana's Privacy Policy, as amended from time to time, and applicable data-protection and privacy laws.

The Privacy Policy forms part of these Terms with respect to the collection and processing of personal information through the Website.

You should review the Privacy Policy before submitting personal information through the Website.

12. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies for purposes such as website functionality, security, analytics, performance measurement and improving user experience.

Where required by applicable law, Sevana will provide appropriate notices or obtain applicable consent.

Further information about the use of cookies and similar technologies may be provided in the Privacy Policy or a separate Cookie Notice.

13. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Sevana, its directors, officers, employees and agents from claims, losses, liabilities, damages, costs and expenses arising out of:

  • your unlawful or unauthorised use of the Website;
  • your breach of these Terms;
  • your violation of applicable law or the rights of another person; or
  • information or materials submitted by you that infringe the rights of another person or cause loss or damage to Sevana.

This provision shall not apply to the extent that a claim results from Sevana's own unlawful conduct, negligence or other liability that cannot lawfully be excluded.

14. CHANGES TO THESE TERMS

Sevana may amend, update or replace these Terms from time to time.

The revised Terms will be posted on the Website with the updated Effective Date. Your continued use of the Website after revised Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

You are encouraged to review these Terms periodically.

15. SUSPENSION OR TERMINATION

Sevana may suspend or terminate your access to the Website, without notice where reasonably necessary, if:

  • you breach these Terms;
  • your use of the Website creates a security or operational risk;
  • your use is unlawful or unauthorised; or
  • suspension or termination is otherwise reasonably necessary to protect Sevana, its users or its systems.

Provisions relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law and any other provisions intended by their nature to survive shall continue after termination.

16. SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. NO WAIVER

Failure by Sevana to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

18. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the terms governing your use of the Website.

These Terms do not replace or override any separate written agreement, quotation, purchase order, order confirmation, warranty terms or other contractual document governing the purchase or supply of Sevana products or services.

In the event of a conflict between these Terms and a specific written contract relating to a Sevana product or service, the specific written contract shall prevail with respect to that transaction.

19. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts having competent jurisdiction at Kizhakkambalam, Kerala, India, shall have exclusive jurisdiction over any dispute, claim or proceeding arising out of or relating to these Terms or your use of the Website.

Nothing in this clause shall prevent Sevana from seeking urgent interim, injunctive or protective relief from any court of competent jurisdiction where such relief is necessary to protect its intellectual property, confidential information, systems or other legitimate interests.

20. CONTACT INFORMATION

For questions, concerns or communications relating to these Terms or the Website, you may contact:

Sevana Electrical Appliances Pvt. Ltd.
PB#2, Kizhakkambalam, Kochi, Kerala – 683562, India
CIN: U29305KL1984PTC003984
Email: webser@sevana.com

For privacy-related matters, please refer to the contact details provided in Sevana's Privacy Policy.

Last Updated: 22 August 2026

Privacy Policy – Sevana.com

Last Updated: August 22, 2026
Website: sevana.com

Website Owner & Data Fiduciary:
Sevana Electrical Appliances Pvt. Ltd.
PB#2, Kizhakkambalam, Kochi, Kerala – 683562, India
Email: webser@sevana.com

Sevana Electrical Appliances Pvt. Ltd. (“Sevana”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Sevana collects, uses, stores, shares and protects personal information obtained through sevana.com (the “Website”), including information submitted through product enquiries, quotation requests, contact forms, job applications, resume uploads and other interactions with the Website.

By accessing or using the Website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information.

1.1 Information You Provide Directly

When you submit an enquiry, request a quotation, request a product demonstration, contact us, subscribe to communications, or otherwise communicate with Sevana, we may collect:

  • Name
  • Company or organisation name
  • Job title or designation
  • Email address
  • Telephone or mobile number
  • Business address
  • Country, state or city
  • Product or machinery requirements
  • Packaging or application details
  • Information contained in messages, enquiries or correspondence
  • Technical information, drawings, photographs, documents or specifications that you voluntarily provide to us

You should avoid submitting personal, confidential or sensitive information that is not necessary for us to respond to your enquiry.

1.2 Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, depending on the Website's configuration and the services we use. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographical location derived from technical information
  • Pages visited
  • Date and time of visits
  • Referring website or page
  • Website interaction and navigation information
  • Technical information relating to Website performance and security

This information may be collected through server logs, cookies, analytics tools and similar technologies.

1.3 Job Applications and Recruitment Information

If you apply for a job or career opportunity through the Website, we may collect information provided in your application, including:

  • Name and contact details
  • Educational qualifications
  • Employment history
  • Professional experience
  • Skills and qualifications
  • Resume/CV
  • Cover letter
  • References
  • Current or previous employment information
  • Other information voluntarily submitted as part of the recruitment process

We use this information to assess applications, communicate with candidates, conduct recruitment and selection activities, arrange interviews, verify information where appropriate, and consider candidates for employment opportunities with Sevana or, where appropriate, other Sevana Group companies.

Sevana may retain and use information contained in your resume and job application for consideration for future employment opportunities that may be suitable for your qualifications and experience. Such information may be retained for a reasonable period and reviewed when relevant vacancies arise, subject to applicable law.

If you do not wish Sevana to retain your application information for consideration for future opportunities, you may contact us at webser@sevana.com to request deletion, subject to applicable legal or legitimate business requirements for retention.

2. How We Use Your Information

We may use personal information for legitimate business, operational and recruitment purposes, including:

  1. Responding to enquiries and requests.
  2. Preparing quotations and proposals.
  3. Understanding your machinery and packaging requirements.
  4. Arranging product demonstrations, meetings or site visits.
  5. Providing information about Sevana products and services.
  6. Communicating with you regarding enquiries, quotations, orders or services.
  7. Providing technical or commercial assistance.
  8. Improving our Website, products, services and customer experience.
  9. Maintaining Website security and preventing fraud, abuse or unauthorised activity.
  10. Analysing Website usage and performance.
  11. Maintaining business and communication records.
  12. Processing and managing job applications and recruitment activities.
  13. Considering applicants for current and future employment opportunities.
  14. Conducting business development and customer relationship activities.
  15. Communicating information about products, machinery, services, exhibitions, technical developments, offers and other business opportunities.
  16. Complying with applicable laws, regulations and lawful governmental requirements.
  17. Protecting Sevana's rights, property, systems and business interests.

Where consent is required under applicable law, we will obtain the appropriate consent.

3. Business and Technical Information Submitted Through the Website

Because Sevana operates in the industrial machinery sector, customers and prospective customers may provide technical information through enquiry forms or other communication channels.

Such information may include:

  • Product specifications
  • Package dimensions
  • Film specifications
  • Production requirements
  • Drawings
  • Photographs
  • CAD files
  • Machine requirements
  • Other technical or commercial information

Sevana may use such information for evaluating requirements, communicating with the customer, preparing quotations, engineering assessment, product recommendations and providing related services.

Where such information contains intellectual property belonging to the customer or another party, Sevana does not claim ownership of that intellectual property merely because it has been submitted to us.

4. Blog, Articles and Other Website Content

Sevana may publish blogs, articles, technical information, industry insights, company news, product information, announcements and other content through the Website.

If you voluntarily submit comments, feedback, questions or other information in connection with such content, we may collect and use the information provided to respond to you, manage the Website, improve our content and services, and for other legitimate business purposes.

You should not submit personal, confidential or sensitive information through any publicly accessible area of the Website that you do not wish to be made publicly available.

Sevana may moderate, remove or decline to publish submissions that are unlawful, inappropriate, defamatory, misleading or otherwise inconsistent with the purpose of the Website.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to enable Website functionality, improve performance, understand Website usage and, where applicable, support analytics or marketing activities.

Cookies may include:

  • Essential cookies, necessary for Website operation or security;
  • Functional cookies, supporting Website functionality and preferences;
  • Analytics cookies, helping us understand how visitors use the Website; and
  • Marketing or third-party cookies, where applicable, supporting advertising, social media or other third-party functionality.

The availability and use of particular cookies may change as we update the Website or its third-party services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Where applicable law requires consent for particular cookies or similar technologies, Sevana will obtain the appropriate consent.

6. Third-Party Services

The Website may use services provided by third parties for purposes such as:

  • Website hosting and infrastructure;
  • Website security;
  • Analytics;
  • Contact and communication services;
  • Email delivery;
  • Customer relationship management;
  • Recruitment or resume-processing services;
  • Embedded videos;
  • Social media functionality;
  • Website performance monitoring; and
  • Other technical or business functions.

These third parties may process information on Sevana's behalf or independently in accordance with applicable law, their contractual obligations and their own applicable privacy policies.

The Website may also contain links to third-party websites, including YouTube, social media platforms, dealer websites and B2B marketplaces.

Once you leave sevana.com, the privacy practices of the relevant third-party website will apply. Sevana does not control the privacy practices of third-party websites.

7. Sharing of Personal Information

Sevana does not sell your personal information.

We may disclose or provide access to personal information where reasonably necessary to:

  • Sevana employees and authorised representatives;
  • Relevant Sevana Group companies;
  • Dealers, distributors, agents or business partners involved in responding to your enquiry;
  • Service providers supporting Website hosting, IT, analytics, communication, recruitment, security or business operations;
  • Professional advisers, auditors or consultants;
  • Government authorities or law-enforcement agencies where required or permitted by law;
  • A purchaser, successor or other entity in connection with a merger, restructuring, acquisition, sale of assets or similar corporate transaction; or
  • Other parties where you have provided appropriate consent or where disclosure is otherwise permitted under applicable law.

We seek to ensure that information shared with service providers and other authorised recipients is handled appropriately and for legitimate purposes.

7.1 Sevana Group Companies

Sevana Electrical Appliances Pvt. Ltd. is part of a group of separately incorporated companies operating under the Sevana Group.

Where permitted by applicable law, your personal information may be shared with other companies within the Sevana Group for legitimate business purposes, including:

  • Responding to enquiries;
  • Providing or coordinating products and services;
  • Customer relationship management;
  • Business development;
  • Preparing or coordinating quotations and proposals;
  • Providing technical or commercial assistance;
  • Communicating information about products, machinery and services;
  • Communicating information about exhibitions, technical developments and business opportunities;
  • Considering candidates for employment opportunities; and
  • Marketing and promotional communications, where permitted by applicable law.

Each Sevana Group company is a separate legal entity and may process personal information in accordance with applicable law.

Where your personal information is used for direct marketing, you may opt out of receiving such communications at any time by contacting webser@sevana.com or by using the unsubscribe mechanism provided in the relevant communication.

8. International Data Transfers

Some third-party service providers used by the Website or Sevana may process information from locations outside India.

Where personal information is transferred, stored or processed outside India, Sevana will take such measures as may be required under applicable Indian law and other applicable legal requirements.

9. Data Retention

Sevana retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to enquiries;
  • Maintaining business records;
  • Fulfilling contractual or legal obligations;
  • Recruitment and consideration for future employment opportunities;
  • Resolving disputes;
  • Enforcing agreements; and
  • Protecting Sevana's legitimate business interests.

The period of retention may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, Sevana may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and its internal procedures.

10. Security of Personal Information

Sevana takes reasonable security measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

Depending on the nature of the information and the risks involved, such measures may include access controls, authentication, secure communication technologies, infrastructure safeguards, monitoring and other appropriate technical and organisational measures.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about the processing of your personal data;
  • Request correction or updating of inaccurate personal information;
  • Request deletion or erasure of personal information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Request cessation of certain processing where applicable;
  • Raise a grievance regarding the processing of your personal information; and
  • Exercise other rights available under applicable data-protection law.

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may need to be retained where required by law or where there is another lawful basis for retaining it.

12. How to Exercise Your Rights or Raise a Privacy Concern

You may contact Sevana regarding privacy-related requests, questions or complaints using the following contact details:

Sevana Electrical Appliances Pvt. Ltd.
PB#2, Kizhakkambalam, Kochi, Kerala – 683562, India
Email: webser@sevana.com

When submitting a request, we may need to verify your identity or request additional information to protect against unauthorised access to personal information.

We will endeavour to respond to privacy-related requests and grievances within the time period required under applicable law.

13. Marketing Communications

Where permitted by applicable law, Sevana and other Sevana Group companies may use your contact information to communicate information about:

  • Products and machinery;
  • Services;
  • Technical developments;
  • Exhibitions and events;
  • Offers and promotions; and
  • Other business opportunities that may be relevant to you.

Where consent is required under applicable law, we will obtain the appropriate consent before sending such communications.

You may opt out of marketing communications at any time by contacting webser@sevana.com or using the unsubscribe mechanism provided in the relevant communication.

Opting out of marketing communications will not affect necessary communications relating to enquiries, quotations, orders, services, employment applications or other ongoing business matters.

14. Children's Privacy

The Website is intended primarily for business and professional users and is not directed specifically at children.

Sevana does not knowingly seek to collect personal information from children for purposes unrelated to the Website's legitimate business functions.

If you believe that a child has provided personal information to Sevana without appropriate authorisation, please contact us so that we can review and take appropriate action.

15. Links to Other Websites

The Website may contain links to websites operated by third parties.

Such links are provided for convenience and do not mean that Sevana endorses or controls those websites.

Sevana is not responsible for the privacy practices, security, content or policies of third-party websites. You should review the privacy policy of any third-party website before providing personal information to it.

16. Changes to This Privacy Policy

Sevana may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technology or applicable legal requirements.

When we make changes, the revised Privacy Policy will be published on this Website together with an updated Effective Date.

You are encouraged to review this Privacy Policy periodically.

17. Applicable Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising out of or in connection with this Privacy Policy or the processing of personal information by Sevana shall be subject to the jurisdiction of the competent courts having territorial jurisdiction over Kizhakkambalam, Kerala, India.

Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable data-protection or other applicable laws.

18. Contact Us

For questions regarding this Privacy Policy or the handling of personal information by Sevana, please contact:

Sevana Electrical Appliances Pvt. Ltd.
PB#2, Kizhakkambalam, Kochi, Kerala – 683562, India
Email: webser@sevana.com


Last Updated: August 22, 2026

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