60+ Service Centers, 750+ Channel Partners

Service Support

Service, Reimagined for Speed and Convenience

At Sevana, service isn't something you wait on — it's built to reach you the moment you need it, however you prefer to connect. Whether it's a real-time video call with our technical team, instant access to manuals and wiring diagrams through our chatbot, or step-by-step video guidance, help is always within reach.

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Real-Time Video Call Support

When a machine issue comes up, the last thing your production line needs is downtime while waiting for a technician to arrive. With Sevana's real-time video call support, you can connect instantly with our technical team, show them exactly what's happening on your machine, and get live, guided troubleshooting on the spot. In many cases, issues that would traditionally require a site visit can be resolved in minutes over video — getting your line back up and running without the wait.

AI Chatbot for User Manuals

Sometimes you don't need a technician — you just need the right information, fast. Sevana's support chatbot puts your machine's documentation directly in your hands, any time of day. Instantly retrieve the operating manual for your specific machine model, without digging through paperwork, searching old emails, or waiting for someone in the office to send it over.

Ferrule (Electrical Wiring) Diagrams

Electrical troubleshooting often comes down to knowing exactly how a machine is wired. Through the chatbot, you can instantly pull up the ferrule and electrical wiring diagram for your specific machine — helping your electrician or technician identify the correct terminals, connections, and components before opening a single panel. This reduces guesswork, prevents miswiring, and speeds up any electrical fault-finding significantly.

YouTube Service Videos

For hands-on issues, sometimes seeing is faster than reading. Sevana maintains a library of service and maintenance videos on YouTube, covering common tasks like consumable replacement, routine maintenance, cleaning procedures, and troubleshooting steps for specific machine models. Instead of waiting for support, operators can follow along with a clear visual walkthrough at their own pace, right on the shop floor.

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Together, these tools mean faster resolution and far less dependency on paperwork or waiting. Most questions and minor issues can be solved immediately — manuals, wiring diagrams, and instructional videos are always accessible digitally, exactly when you need them. This is what "service, the way it should be" looks like at Sevana — fast, direct, and built around how your business actually operates.